Phishing simulation templates are the core components used to deliver training exercises to your users via a Campaign or Program.
Accessing Phishing Templates
Both standalone and MSP/vCISO Admins can view and manage the list of available phishing simulation templates:
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Navigate to the Admin Portal from the Command Center or a specific company.
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In the left sidebar, click on Library.
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Select the Phishing Templates item.
Template Details and Actions
Each template in the list displays important information to help you select the appropriate simulation:
| Detail | Description |
| Template Name | A descriptive title for the simulation. |
| Description | A brief summary of the template's content and theme. |
| Email Subject & Sender | The default subject line and sender name for the simulation email. |
| Categories | Tags used for organizing and filtering templates (e.g., Finance, IT, General). |
| Type | Indicates whether the template is Public (Symbol-provided) or Private (custom/admin-created). |
| SID Sender Domains | Applicable only if emails are delivered through SID. |
| Landing Page |
The redirect URL shown upon a user's click. |
Managing the List
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Sorting: You can sort the template list by creation date (from oldest to newest) by clicking the "double arrow" icon next to the "Created On" header.
Preview and Testing
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Preview: Click the "View Template" button from the list to preview the content of both the email template and the landing page.
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Test Send: You can send a test email to yourself or other admins to see exactly how the simulation appears in an inbox.
The Email Component
The email part of the template is meticulously designed to mimic real-world phishing attacks, making it challenging for users to distinguish it from genuine correspondence. Symbol provides a large library of templates based on the most common products and services used by real attackers to effectively train your users.
The email template includes customizability options that can be configured when setting up a Campaign or Program:
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Email Subject
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Email Sender Name
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Placeholders: Used to automatically personalize static pieces of information (e.g., user name, email address, job title) to make the email appear more familiar. Learn more about Placeholders here.
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Variables: Similar to placeholders, but used to replace larger, dynamic segments of the email content (e.g., entire paragraphs, signatures, or links). Learn more about Variables here.
The Landing Page Component
Landing pages are the destination pages users are redirected to after clicking a link or button in the phishing email.
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Preview: You can preview the landing page appearance by clicking the "Preview" button located at the bottom of the template details page.
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Enabling Landing Pages: When creating a new campaign or program, the use of a landing page is an opt-in feature that is disabled by default. You must explicitly enable it for the simulations.
Learn more about landing pages here: https://knowledge.symbolsecurity.com/using-phishing-simulation-landing-pages