Templates are the base for phishing awareness inside Symbol Security.
Phishing simulation templates are sent to users through a Phishing simulation campaign. It contains an Email part that is being sent to users' inboxes and also a Landing Page that is shown when users click on the links/buttons included in the email.
By navigating to the admin portal, both standalone and MSP admins can see the phishing simulation templates list by going to the left sidebar and clicking on Library > Phishing Templates item.
Each template contains the following details:
- Template Name.
- Creation Date (If this is new, then a little tag called "New" will be shown next to the name).
- Last Update.
- Description.
- Categories.
- Type (Public/Private).
By clicking on the "double arrow" icon next to the "Created On" header, admins have the ability to sort the list by creation date from the oldest to the newest.
You can preview the content of the email template/landing page by clicking on the "View Template" button, here you can also send a test to yourself to see how it looks.
The email part of the template is designed to look identical to some of the real phishing emails sent by attackers. Possible attackers will try to make phishing emails as close as possible to actual emails making them difficult to discern from the real thing. Symbol provides you with a large list of the most used products/services to train and prepare your users against real phishing attacks.
The email part of the template contains some important properties that could be customized when creating a campaign, such as:
- Email Subject
- Email Sender Name
- Placeholders (These are used to automatically fill out some pieces of information in the email like: user name, email, title, etc... to make it look more familiar. Learn more about placeholders here.
- Variables (The variables are similar to placeholders, however, they can be used to replace pieces of information in the email content, such as paragraphs, signatures, etc..). Learn more about Variables here.
Landing Page
Landing pages are the pages where users are redirected after clicking one of the links in our phishing emails. You can see how landing pages look by clicking on the "Preview" button located at the bottom part of the template details page.
When creating a new campaign, you can define the Use of Landing Pages. This is an opt-in feature that is disabled by default.