Learn how to report Suspicious Emails through the forward methodology.
Symbol provides two options for organizations to leverage Symbol tools to report potential malicious/suspicious emails. The first is by using our Outlook Report a Phish Button where users can report suspicious emails to Symbol and can be notified within the Outlook browser of successful identification of Symbol simulated phishing emails. Data from these actions is contained within the Symbol application, and suspicious emails from user-identified Report a Phish Button can be routed to up to 4 different email destinations like a SecOps mailbox.
If your organization does not want to utilize the Outlook Report a Phish Button, or uses a different email platform like Gmail, you can still tie into the Symbol Report a Phish workflow by taking the following actions below.
Please note that unlike the Outlook Report a Phish Button where users will receive 'in-browser' acknowledgment of successful simulated phishing email identification, this workflow will contain those successes only within the Symbol application.
In order to take advantage of this workflow, organizations will need to direct their users to forward real or simulation phishing emails to the following email address (note: if a reporting workflow already exists via email, add this email address to the existing workflow as a secondary destination):
After forwarding the suspicious email to the email address above, the application will review the email headers and check if it's a phishing simulation email sent by Symbol or if it's a real phishing. If the reported email is a training simulation email delivered by Symbol then users will get a "Congratulations" response including the details of the email reported.
Remember: users get points per each email reported (you can review how User Gamification works as well).
Admins will be able to see the list of all suspicious emails reported by navigating to the left sidebar of the Company Portal and clicking on the option Threats > Reported Phishing. From here you will be able to see reported phishing details like:
- Date/Time Stamp
- Reporter (Person who forwarded the email)
- Email Subject
- Report Type (If it's a real phish, simulation phish, or a Symbol notification email).
- Email Provider
- Original Sender Name
- Email Content
If you need assistance integrating our Report a Phish workflow into your current reporting functionality, contact us at support@symbolsecurity.com and we can help you.