In this guide, we will walk you through how to effectively use the Report a Phish button in Outlook. This feature allows users to quickly report suspicious phishing emails to Symbol.
To access the Report a Phish button, admins must ensure that the last version of the Report a Phish Add-in has been successfully installed on the company. If the add-in is not installed, you can learn how to do so in this article.
Outlook users can utilize the Report a Phish button across various platforms, including the desktop app, mobile app, and web application. The functionality may vary slightly depending on the platform being used.
If the email is a simulated or training email from Symbol Security, users will be congratulated for recognizing it as such. The notification will be sent to Symbol, and the user will receive credits for identifying the training email.
If the email is not from Symbol Security, it will be forwarded to the email addresses defined in the "Report a Phish" settings and will be auto-deleted for security purposes. Also, the admins will get an email notification with an attached .eml/.txt file.
When using the last version of the Report a Phish button, users might need to log in to Microsoft to use it. Take a look at the new report workflow here.
Below there are some visuals of how the Report a Phish button looks on different platforms.
Outlook Desktop App
In the Outlook Desktop App, users will see an icon with the shape of a mail and a hook on the right side of the taskbar. Clicking on this button will open a sidebar on the right side of the screen, where users can view basic information about the email and report it as a phishing attempt.
Outlook Web App
In the Outlook Web version, the Report a Phish button will appear either alongside the quick action buttons or inside the "three dots" icon. The location may vary depending on whether users are using the old or new version of Outlook.
Outlook Mobile App
For users accessing Outlook through the mobile app on iOS or Android devices, simply tap on the icon with "three dots" next to the email header to report a phishing attempt. The process on mobile devices displays the information on a separate screen rather than a sidebar.
By following these steps, users can effectively report phishing emails in Outlook with ease.
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Admins will be able to see the list of all suspicious emails reported by navigating to the left sidebar of the Company Portal and clicking on the option Threats > Reported Phishing. Or by navigating to the details of each user. For further information visit: Managing Phish Alerts