A new way to deliver phishing simulation emails faster and directly to users' inboxes.
SID (Symbol Inbox Delivery) is a cutting-edge feature that has been recently introduced to enhance the effectiveness of phishing simulation emails for Microsoft or Google customers. This innovative functionality enables the swift and direct delivery of phishing simulation emails to users' inboxes, revolutionizing the way organizations assess and strengthen their cybersecurity defenses.
By leveraging SID, organizations can now expedite the delivery of phishing simulation emails, ensuring that employees receive them promptly and without some of the challenges associated with email security platforms blocking these emails from arriving in user inboxes. Some of these challenges include quarantined emails, and emails going to junk or spam folders.
With the new SID feature, organizations can bypass these challenges and ensure that simulated phishing emails reach users' inboxes, where they will serve their intended purpose.
The direct delivery of phishing simulation emails to users' inboxes also enables organizations to gather more accurate data on user response rates and susceptibility to phishing attacks.
How to Enable the SID
Microsoft
In order to enable the SID (Symbol Inbox Delivery) on Microsoft, you must have the M365 users synchronization enabled, so once you have enabled it you could follow the following steps:
- Access to the company settings.
- Click on the "Activate SID" button located at the Symbol Inbox Delivery (SID) section.
- Selects the "Microsoft" option.
- Grant access/permissions to the Microsoft account.
And that's it!
After following these steps and successfully connecting your account, your next scheduled emails/campaigns will be sent using the SID. (So if you want to experience it, you can create a test 'short campaign' to a single or test email address, and utilize the 'send all immediately' method).
Important: SID emails are only delivered to the users that exist both the Symbol app and your Entra ID account.
SID functionality works sightly different with Google, so only a Google admin with 'Groups' or 'Super' admin permissions can activate the feature.
If you're an Owner in Symbol and have the Google permissions mentioned above then you can follow these steps to activate the SID:
- Access to the company settings.
- Click on the "Activate SID" button located at the Symbol Inbox Delivery (SID) section.
- Selects the "Google" option.
- Copy the Client ID, and OAuth Scopes
- Navigates to the Google Admin Portal > Security > API Controls > Domain Wide Delegation
- Click on Manage Domain Wide Delegation and then on "Add New"
- Add the Client ID, and OAuth Scopes and click on "Authorize".
- Navigates back to Symbol and click on the "Activate SID" button.
If you have correctly added the Client ID and OAuth Scopes on google and you have the permissions to activate the SID, then a confirmation email will be sent to your email address saying "SID Test Connection".
These are some reasons why the SID cannot be activated:
- Your account doesn't have 'Groups' or 'Super' admin role/permissions.
- The Client ID and OAuth Scopes were not correctly added.