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SID (Symbol Inbox Delivery)

Deliver phishing simulations and notifications with greater accuracy, and directly to users' inboxes.

SID (Symbol Inbox Delivery) is a cutting-edge feature that enhances the effectiveness of phishing simulation emails for Microsoft or Google customers. This innovative functionality enables the swift and direct delivery of phishing simulation and notification emails directly to users' inboxes.

By leveraging SID, organizations can ensure that employees receive these messages promptly and without some of the challenges associated with email security platforms blocking these emails from arriving in user inboxes.  Some of these challenges include quarantined emails, bounced or rejected emails, and emails going to junk or spam folders.

The direct delivery of phishing simulation emails to users' inboxes also enables organizations to gather more accurate data on user response rates and susceptibility to phishing attacks. 

If you have an active SID integration, Symbol will automatically deliver your transactional emails—including assignments, training reminders, domain/email threats, and others—via SID as well. You will need to authorize this new delivery method, but no extra configuration is required. Simply having SID active enables this feature. If, for any reason, we cannot deliver these transactional emails via SID, we will automatically fall back to the standard email method.

How to Activate the SID

Microsoft

In order to enable the SID (Symbol Inbox Delivery) on Microsoft, you must be a Microsoft Admin and you also must have the M365 EntraID users synchronization enabled. Once enabled, follow the following steps:

  1. Access to the company settings.
  2. Click the "Activate SID" button located at the Symbol Inbox Delivery (SID) section.
  3. Select the "Microsoft" option.
  4. Grant access/permissions to the Microsoft account.

And that's it!

After following these steps and successfully authorizing your account, your next scheduled emails/campaigns/notifications will be sent using the SID. (So if you want to experience it, you can create a test 'short campaign'  to a single email address, and utilize the 'send all immediately' method).

Important: SID emails are only delivered to the synced users that exist both the Symbol app and your Entra ID account.

Google

SID functionality works sightly different with Google, so only a Google admin with 'Groups' or 'Super' admin permissions can activate the feature.

Please Note: The Google account used to sign into Symbol during the SID activation must meet both of the following requirements:

  1. It must belong to a user within the client’s domain.

  2. It must have Super Admin permissions in Google Workspace.
    These requirements are necessary to successfully complete the Google SID activation.


If you're an Owner in Symbol and have the Google permissions mentioned above then you can follow these steps to activate the SID:

  1. Access to the company settings.
  2. Click on the "Activate SID" button located at the Symbol Inbox Delivery (SID) section.
  3. Select the "Google" option.
  4. Copy the Client ID, and OAuth Scopes
  5. Navigate to the Google Admin Portal > Security > API Controls > Domain Wide Delegation 
  6. Click on Manage Domain Wide Delegation and then on "Add New"
  7. Add the Client ID, and OAuth Scopes and click on "Authorize".
  8. Navigate back to Symbol and click on the "Activate SID" button.

If you have correctly added the Client ID and OAuth Scopes on google and you have the permissions to activate the SID, then a confirmation email will be sent to your email address saying "SID Test Connection".

These are some reasons why the SID cannot be activated:

  • Your account doesn't have 'Groups' or 'Super' admin role/permissions.
  • The Client ID and OAuth Scopes contained errors, or were added to the correct fields. 
Please contact support@symbolsecurity.com with any questions on this feature.