Learn how to add new admins to your company or promote existing users to be admins.
If you're an admin of a single company or MSP account and you want to invite one of your users to be an admin of your company(s), Symbol Security allows you to do it with the Promote User action. You can also opt for inviting new admins to the company from the Settings page.
How to Promote Users to be Admins
From the user's list of your company, search for the user that you want to promote, and by clicking on the "3 dots" icon at the right side of the list select the option called "Promote User", by selecting this option the app will prompt a modal asking you to select the company where you want to promote that user to and the role you want to assign. If you want to know more information about the permissions of each role take a read on this article: Admin Permissions.
Once you have selected the company where you want to invite that admin to click on the Promote button, suddenly the app will send an invitation to that user with instructions for accepting terms & and conditions and completing the sign-up process.
If the promoted user(s) already have a password defined they will be redirected directly to the app, otherwise they will need to create a new password.
Remember: admin accounts are unique, so if the email that you're trying to promote has another membership in a different company the app will not allow you to promote that user.
**Also note, when attempting to 'demote' a user, this will need to be done manually via a support ticket to support@symbolsecurity.com.
How to invite new admins
By clicking on the Settings action from the sidebar navigation of the company portal, admins with the role: "Owner" are be able to see the list of admins with access to that company.
By filling in the form fields: First Name, Last Name, Email, and Role, and clicking on the Send Invitation button, admins can invite other admins to the app with the following roles:
- Owner
- Member
- Reporting
If you want to know more information about the permissions of each role take a read on this article: Admin Permissions.
You can remove admins at any time by clicking on the trash icon next to each of them or changing their roles by clicking on the dropdown next to them.