Learn how to manage your subscription if your company has reached the user limit.
As part of our policy for companies with yearly subscriptions, we have implemented a restriction on adding additional users beyond the contracted seat limit.
When a company reaches this limit, a notification banner will appear in the users' list, prompting administrators to update their subscriptions by increasing the number of contracted seats.
Adjacent to the banner, a convenient "Update Subscription" button is available for easy access. Clicking on this button will instantly redirect owner admins to a dedicated portal where they can seamlessly upgrade the number of seats on their own, ensuring a smooth and hassle-free process.
Note: It’s important to clarify that this user limit only applies to end customers with yearly subscriptions. So MSP companies don't have this limitation.