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      Two-Factor Authentication (2FA) Recovery Codes

      If you lose access to your two-factor authentication (2FA) method—whether it’s your email OTP or authenticator app—you can regain access to your Symbol Security account using a one-time recovery code.

      What Is a Recovery Code?

      • A unique 8-character alphanumeric code generated when you first enable 2FA.

      • Single-use only: once used, it becomes invalid.

      • Disables 2FA temporarily: after successful login, you’ll need to set up 2FA again.

      How to Save Your Recovery Code

      When you first activate 2FA, Symbol Security will prompt you to:

      1. Download the recovery code (.txt file) OR copy it manually.

      2. Store it securely (e.g., password manager, encrypted storage, or printed backup).

        • ⚠️ Do not save it in easily accessible places (email, notes app, or cloud storage without encryption).

      How to Use a Recovery Code

      If you’re locked out of your account:

      1. Go to the Symbol Security Login page

      2. Enter your email and password as usual.

      3. When prompted for a 2FA code, click "Use Recovery Code".

      4. Enter your 8-digit alphanumeric recovery code.

      5. Click "Verify".

      What Happens Next?

      ✅ You’ll be logged in successfully.
      🔒 2FA will be disabled (you must re-enable it from your Security Settings for continued protection).

      Important Notes

      • Each recovery code can only be used once.

      • If you lose your recovery code and can’t access your 2FA method, contact Symbol Security Support for account recovery.

      • For maximum security, we generate a new recovery code every time you re-enable 2FA.

      • Save your recovery code securely when enabling 2FA.

      Need further help? Contact Symbol Security Support.