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      Entra ID (Azure) Users' Matching

      Merge duplicate email addresses when approving your Entra ID users.

      When integrating Symbol with your Entra ID users' population, it is possible to encounter situations where multiple users/admins have the same email addresses that were manually added to Symbol. In such cases, the Symbol app is designed to recognize these duplicate email addresses and will provide you with the option to merge them when reviewing and approving users from the pending for approval list.

      If your company has the auto-approve feature enabled on any of the groups, the system will automatically merge existing users/admins who have the same email address as the Entra ID. This means that there is no need for manual intervention as the merging process will be handled seamlessly by the system.

      By offering this merging functionality, Symbol ensures that your user database remains clean and free from duplicate records. This not only saves time and effort but also helps in maintaining accurate user information within the system.

      So, whether you choose to manually merge users or rely on the auto-approve feature, Symbol simplifies the process and streamlines the management of your Entra ID users' population.

       

      User Re-Enrollment Process in Symbol (via Entra ID) after Removal:

      When a user is removed from the Symbol roster, they are placed in the Pending Removal queue for 30 days before permanent deletion. The re-enrollment process depends on whether the client is using an Entra ID security group with Auto-Approve in the Symbol platform for synchronizing users. 

      1. If a Security Group with Auto-Approve is set up:

        • When the user is placed in the Pending Removal queue, remove them from the Auto-Approve security group in Entra ID (or confirm they are not in it). 

        • After 30 days, once the user is permanently deleted from Symbol, add them back into the security group in Entra ID. 

        • The Symbol platform with then recognize the user as newly added and approve them onto the roster with no prior history.

      2. If no Security Group with Auto-Approve is set up:

        • With until the user has been permanently deleted from Symbol (after the 30-day Pending Removal period or select user in queue and then select Actions > Delete).

        • Allow 24 hours after deletion. 

        • Navigate to Users > Sync Now to refresh synchronization.
        • Check if the user appears again in the Pending Approval queue. 
        • If the user is listed, manually approve them to re-enroll on the roster.