Skip to content
  • There are no suggestions because the search field is empty.

Synced Users' Matching

Merge duplicate email addresses when approving your Google or Entra ID users.

When integrating Symbol with your Entra ID or Google Workspace user population, you may encounter situations where multiple users or admins have the same email address as accounts that were manually added to Symbol. In these cases, the Symbol app recognizes duplicate email addresses and gives you the option to merge them when reviewing and approving users from the Pending Approval list.



If your company has auto-approve enabled for synced groups, the system will automatically merge existing users or admins who have the same email address as the identity provider record. This removes the need for manual intervention and helps ensure the process is handled seamlessly.

This merging functionality helps keep your user database clean and free from duplicate records, saving time while maintaining accurate user information in Symbol.

Whether you choose to manually merge users or rely on auto-approve, Symbol simplifies the process and streamlines the management of your Entra ID and Google Workspace user population.

User Re-Enrollment Process in Symbol After Removal

When a user is removed from the Symbol roster, they are placed in the Pending Removal queue for 30 days before permanent deletion. The re-enrollment process depends on whether the client is using an auto-approved synced group in Symbol to manage user synchronization.

If an auto-approved synced group is set up

When the user is placed in the Pending Removal queue, remove them from the synced group in your identity provider and confirm they are no longer included.

After 30 days, once the user is permanently deleted from Symbol, add them back to the synced group.

Symbol will then recognize the user as newly added and approve them onto the roster with no prior history.

Note: If you are using Entra ID, this process applies to the Entra ID security group configured for Auto-Approve. If you are using Google Workspace, follow the equivalent group-based sync process configured for your integration.

If no auto-approved synced group is set up

Wait until the user has been permanently deleted from Symbol after the 30-day Pending Removal period, or select the user in the queue and choose Actions > Delete.

Allow 24 hours after deletion.

Navigate to Users > Sync Now to refresh synchronization.

Check whether the user appears again in the Pending Approval queue.

If the user is listed, manually approve them to re-enroll on the roster.