Run email validation tests to confirm that Symbol’s Domain/IPs are properly whitelisted for your simulation emails.
The Domain/IP Whitelisting Setup in Symbol Security is a test that administrators can run to verify whether Symbol’s domains and IP addresses are properly whitelisted in their email security systems. This ensures that Symbol’s simulation emails (used in campaigns and Program Schedules) are successfully delivered and not blocked by spam filters or firewalls.
Once whitelisted, Symbol can accurately track email engagement events such as:
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Email Opens
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Link Clicks
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Page Visits
Why Whitelisting Is Important
If Symbol’s domains and IPs are not whitelisted, emails may be:
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Marked as spam
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Blocked by email filters
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Prevented from logging engagement data
A successful whitelisting test confirms that Symbol’s emails will reach users’ inboxes and that engagement tracking will work as expected.
How the Whitelisting Test Works
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Admin Initiates the Test
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The administrator runs the whitelisting test from the Company Settings or From the banner appearing in the Company Dashboard.
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A test email is sent to a designated user within the company.
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User Receives the Test Email
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The recipient opens the email and clicks the included link.
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Symbol records these actions (open, click, and page visit events).
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Verification & Completion
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If all events are successfully captured, Symbol marks the company’s domain/IP as whitelisted.
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If events are missing, the admins may need to adjust their email security or spam filter settings.
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Symbol’s Domains & IPs
To ensure smooth email delivery, you should whitelist the Symbol Domain/IPs in your organization's security system. Visit this article to learn how to do it depending on your vendor.
Troubleshooting Failed Whitelisting Tests
If the test fails (events are not recorded), check:
✅ Is the email in the spam/junk folder? → Adjust spam filter rules.
✅ Are clicks/opens blocked by security software? → Whitelist Symbol’s tracking links.
✅ Are firewalls blocking outbound requests? → Ensure Symbol’s domains/IPs are allowed.
Next Steps
Once whitelisting is confirmed, Symbol’s simulation emails will:
✔ Reach users’ inboxes reliably.
✔ Accurately track engagement metrics for security awareness campaigns.
For further assistance, contact Symbol Support or refer to the admin documentation.